Widerrufsrecht

Refund Policy

Thank you for shopping with Shada. We are committed to providing a great shopping experience, and if you are not satisfied with your purchase, we offer an international return policy to ensure your satisfaction.

1. Return Period
   You have the right to return your items within 14 days of receiving your order. To be eligible for a return, the product must meet the following conditions:

• The product must be unused, unopened, and in its original condition and packaging.

1. Refunds
   Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, we will process the refund to your original payment method. Refunds will be processed within 7-10 business days after approval.
2. Late or Missing Refunds
   If you haven’t received your refund:

• Check your bank account or credit card statement.
• Contact your credit card company or bank, as refunds may take some time to appear officially.
• If you’ve done all this and still haven’t received your refund, please contact us at <a href="mailto:info@shada.online">info@shada.online</a>.

1. Exchanges
   If you receive a defective or damaged item, please contact us at <a href="mailto:info@shada.online">info@shada.online</a> to arrange a replacement of the same item at no additional cost.
2. Return Shipping Costs
   
   We offer free return shipping, where the company covers the cost of returning the product to us. When processing the return, the refund will include only the cost of the item, excluding any original shipping fees paid at the time of purchase. 
3. Contact Us
   If you have any questions or concerns, please contact us at <a href="mailto:info@shada.online">info@shada.online</a>.